COVID-19 Employee Information

03/16/2020
Second Written Notice

Dear Hillandale Communities Team Members,

We’d like to open this message by saying thank you for your commitment to our residents’ care and service. As you know, we have implemented procedural changes and refresher training for infection control practices quickly to help prevent the spread of COVID-19 (the new coronavirus), and you have remained diligent in communicating questions and adjusting quickly to the impact of these changes in our facilities.

The situation regarding COVID-19 is still evolving worldwide and can change rapidly. We continue to receive new information and instructions from the Centers for Disease Control (CDC), Centers for Medicare and Medicaid (CMS), and other experts in the health and human services field. Here is an update on our prevention efforts:

  • Temperature Monitoring Twice Daily: The CDC recommends that asymptomatic health care workers check their temperature twice daily and remain alert for respiratory symptoms consistent with COVID-19. To help you achieve this, we will now screen employees, including temperature checks, at clock in and clock out.

  • Self-Monitoring: Our temperature screening is to ensure your temperature is no greater than 100.0. We encourage you to continue monitoring yourself for respiratory and temperature changes on your days off.

  • Practice Social Distancing: The CDC recommends social distancing strategies to help prevent the spread of COVID-19. When possible, keep 6 feet of space between you and others and no hand shaking.

  • Healthy Team Members: If a team member is NOT sick, we NEED each one to still come to work.  Work your assigned schedule and ask if there are other opportunities to pick up.  Our residents and patients depend on you.

  • Become Sick at Home: If a team member becomes ill at home with symptoms of a respiratory infection (fever, chills, shortness of breath and cough), they should contact their supervisor and not report to work. Seek guidance from your health care provider. 

  • Become Sick at Work: If a team member becomes ill at work with symptoms of a respiratory infection (fever, chills, shortness of breath and cough), stop working, relocate yourself to an area in the building away from resident and patient care areas and immediately notify your supervisor.

  • See Something, Say Something: If you see someone (staff, resident or visitor) who looks sick, please tell a supervisor immediately.

  • Steps to Keep You Updated: In addition to these written letters, we are holding frequent huddles to share updates with our team members as quickly as possible. We are working on implementation of a robo call/text system to send you updates immediately. We will share more details about this when we have them.

Thank you for your continuing efforts,

The Dixon Family

1. Coronavirus is a particular challenge for elderly people who are medically compromised, such as residents of skilled nursing centers, because they have less ability to fight off the infection.

2. People infected with COVID-19 often don’t have symptoms for up to two weeks, so they go about their normal lives and come into contact with many other people.

3. It is impossible to know if a person who enters a SNF with no symptoms is carrying coronavirus unless they happen to know that they have had contact with someone else who has it.

4. According to the Director of Health, Dr. Acton, there likely are thousands of individuals in communities across Ohio who have coronavirus and do not know it, with thousands of others having daily contact with them.

5. To protect the especially vulnerable people in skilled nursing centers and other health care facilities, Dr. Acton issued orders restricting visitors. The goal was to reduce the risk of the disease entering the building, but there is no way to eliminate the risk entirely.

6. Before the orders, which just came out a week ago, SNFs had no right to block visitors to residents. In fact, aside from the orders, they would have a legal right to unrestricted visitation.

7. Skilled nursing centers actively screen everyone who comes into the building to work or on official business for any indications that they might have coronavirus: fever; respiratory symptoms; and possible exposure to someone who is infected.

8. Skilled centers also use infection control procedures for patients who are have respiratory symptoms, such as keeping them isolated from other patients and wearing masks, gowns, and gloves when caring for them.

9. There is limited availability of testing for COVID-19, so it is only permitted when a person is seriously ill and their doctor orders the test. Wide-scale testing of well people is not allowed.

10. Because people without symptoms can transmit the disease, despite taking all the precautions possible, there often is no way to know how a person in a skilled center (or in the community) originally contracted it.

Additional Links for More Information:
www.cdc.gov/covid19
coronavirus.ohio.gov